Shipping & Delivery
Where do you ship from?
We ship from our warehouse in Toronto, Canada. All orders are packed and dispatched on business days.
How long does shipping take?
Standard shipping within Canada typically takes 3–7 business days. Delivery to the United States usually takes 5–12 business days, and international delivery times vary by destination.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and order weight. We offer free standard shipping within Canada on orders over CAD$300. For order CAD$0-299, it would be $13.50 CAD flat per order.
| Condition | Transit Time | Price |
|---|---|---|
| Canada — Zone 1 & 2 | 3–7 business days | Free over $75, otherwise from $8 |
| Canada — Zone 3 | 5–9 business days | Calculated at checkout |
| Canada — Zone 4 | 7–12 business days | Calculated at checkout |
| Canada — Zone 5 | 10–15 business days | Calculated at checkout |
Do you ship to PO boxes?
We are unable to deliver to PO boxes or APO/FPO addresses. Please provide a street address for delivery.
Will I be charged duties?
International orders may be subject to customs duties and import taxes charged by your local customs authority. These fees are the responsibility of the recipient.
Privacy Policy
Information We Collect
We collect information you provide directly, such as your name, email address, shipping and billing addresses, and payment details, along with information gathered automatically when you browse our store.
How We Use Your Information
We use your information to process and deliver your orders, provide customer support, improve our store experience, and — with your consent — send you marketing communications.
Cookies
Our store uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and support the functionality of your cart and account.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.
Contact Us
Questions about this policy can be sent to our support team through the Contact Us page, and we will respond as quickly as we can.
Orders
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can follow the delivery status directly in the carrier's portal.
Can I change or cancel my order?
We begin processing orders quickly, so changes and cancellations can only be requested within a short window after purchase. Contact us as soon as possible with your order number.
How long does processing take?
Most orders are processed and handed to the carrier within 1–2 business days. Processing times may be longer during sales and holidays.
What if my order arrives damaged?
If your order arrives damaged or defective, contact our support team within 14 days of delivery with photos of the item and packaging. We will make it right.
Returns
What is your return window?
You have 30 days from the date of delivery to request a return on eligible items, as long as they are unused and in their original condition and packaging.
How do I start a return?
To start a return, contact our support team with your order number. We will confirm eligibility and provide instructions and a return address.
When will I receive my refund?
Refunds are issued to your original payment method once your return is received and inspected, usually within 5–10 business days.
What items are non-returnable?
For hygiene reasons, opened personal care products, gift cards, and sale items marked as final sale cannot be returned.
Accessibility
Our Commitment
We are committed to making our website accessible to everyone, including people with disabilities, and continuously work to improve the user experience and follow recognized accessibility guidelines.
Contacting Us About Accessibility
If you encounter any accessibility barriers while using our site, please contact our support team. We will do our best to assist you and resolve the issue.
Terms of Service
Use of the Site
By accessing this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, or restrict the use of the site by, any third party.
Intellectual Property
All content on this site, including text, graphics, logos, and product images, is the property of Riman Beauty and is protected by applicable intellectual property laws.
Pricing & Availability
We strive to keep product information and pricing accurate, but we reserve the right to change prices, discontinue products, and correct errors without notice.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the site or any purchase made through it.
Governing Law
These terms are governed by the laws of Canada and the province of Ontario, without regard to conflict-of-law principles.